Our confidentiality and safeguarding policy

All your contact details and what things you talk about in your session are kept strictly confidential. Since we work as a team, we may at times discuss between us what is best for you. Nothing goes beyond the team.


There are, however, times when we have to break confidentiality.

If we are worried about your safety, or that you are being hurt either by your own actions or by someone else, we want to help you to find the best way to keep yourself safe.

We'll do this by listening and by talking to you about what you want to do. Most of the time, whatever you tell us will stay between you and us.


If we are concerned about your safety or that of a vulnerable child or adult around you, we will in the first instance recommend that you contact your GP or emergency services via 999 if necessary. If we think that there is imminent risk we may call an ambulance or the police for you, after mentioning this to you.

If you share information with us which identifies a child or vulnerable adult who is at risk of harm, after discussion with you, we may call the police, an ambulance or social services.

We can only help in these situations if we have information which identifies you.

It is important to know that you can decide what information you choose to share with us. Even if you have told us this information, it does not mean we will automatically tell someone else.

We want to help you to explore your feelings about your situation and to help you make the decisions that are right for you. We will ask you questions when talking to you to help you do this, and to make sure we understand what you are telling us.

If you do not share your details with us, we are unable to contact you other than by replying to a message you have sent us.